While playing poker I asked the floor manager to comp my hotel room, which he kindly agreed to do. After we returned home I confirmed that they are still offering the Shop and Stay package on their web site. Finally, after much discussion they gave us the lowest standard rate of $119. It took me 10-15 minutes of explaining to the manager that if they were going to charge my credit card for services they were not intending to provide, they would have to reimburse me for the extra cost. At check-in they claimed that the shopping program had been discontinued in March, and they then seemed to think that all was good. I was going to play poker at the commerce, so we figured we could get a further $20 discount on the room. My wife had chosen the Shop and Stay package on their web site for $139, which was supposed to include a $25 shopping credit and free shuttle to the mall.
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